Injury or ACC

The Community Law Manual Online is a free online resource of easy-to-read legal information and comprehensive answers to common legal questions. The manual aims to provide guidance for the next steps one might take when dealing with a legal problem.

Email: see preferred location for contact information

Web link: communitylaw.org.nz/

The Citizens Advice Bureau (CAB) provides a free, online information hub designed to help people navigate everyday issues, particularly around understanding their rights and responsibilities across a range of areas. It features over 2,700 searchable questions and answers, developed from real-life inquiries received by CAB offices.

Phone: 0800 367 222

Email: see local CAB for email information

Web link: www.cab.org.nz/

A government provided resource providing information about New Zealand’s accident compensation scheme. The ACC website outlines the rights and responsibilities of individuals who have been injured, including what support they may be entitled to and how to access it. It provides guidance on the types of injuries covered, the financial and rehabilitation support available, how to make a claim, and what to do if issues arise during the process.

Phone: 0800 101 996

Email: claims@acc.co.nz

Web link: www.acc.co.nz/

A government funded but independent service offering free information and support to help people navigate ACC’s claims and complaints processes. Navigation Services can help individuals understand their ACC entitlements, how to manage a claim, and what to do if issues arise.

Navigation Services are delivered by two national agencies: Way Finders and Workplace Injury Advocacy Service.

Te Ara Tūhono, the Kaupapa Māori Navigation Service, is provided regionally to Māori.

Way Finders

Phone: 0800 273 030

Email: queries@wayfinders.org.nz

Web link: www.wayfinders.org.nz/

Workplace Injury Advocacy Service

Phone: 0800 486 466

Email: advocacy@nzctu.org.nz

Web link: union.org.nz

Te Ara Tūhono providers

Web link: www.acc.co.nz/

A free online resource designed to support litigants in person and others navigating the ACC system. The guide covers topics including making a claim, treatment injuries, work-related and gradual process injuries, mental injury caused by specified offences, accidental death, and pregnancy-related coverage. It also includes information for visitors to New Zealand, coverage for injuries incurred overseas, entitlements under the ACC scheme, and the appeals and complaints process.

Web link: www.nzlii.org

A youth-focused resource that explains how ACC works and what support young people may be entitled to if they’re injured. It outlines how to make a claim, what ACC can cover (like medical costs and rehabilitation), and what to do if a claim is declined. The site also helps young people understand their rights when dealing with ACC, including how to challenge decisions through the review process.

Phone: 0800 884 529

Email: legal@youthlaw.co.nz

Web link: youthlaw.co.nz/