Internet security breaches or cyber crimes

The Citizens Advice Bureau (CAB) provides a free, online information hub designed to help people navigate everyday issues, particularly around understanding their rights and responsibilities across a range of areas. It features over 2,700 searchable questions and answers, developed from real-life inquiries received by CAB offices. Its includes various sections tailored for small businesses.

Phone: 0800 367 222

Email: see local CAB for email information

Web link: www.cab.org.nz/

A government resource that provides information and tools to help businesses and individuals understand and manage cyber security risks. It includes practical guidance on protecting online accounts, devices, and data, as well as resources for identifying scams, improving digital safety, and responding to incidents.

Phone: 0800 CERT NZ (0800 2378 69)
(for help reporting an incident)

Email: info@cert.govt.nz

Web link: www.ownyouronline.govt.nz/

A government resource that provides information and support for businesses, organisations, and individuals affected by cyber security incidents. It offers guidance to help prevent and respond to online threats, and includes a reporting tool for submitting incidents and receiving tailored advice on next steps. The site covers common risks such as phishing, ransomware, and data breaches.

Phone: 0800 CERT NZ (0800 2378 69)
(for help reporting an incident)

Email: info@cert.govt.nz

Web link: www.cert.govt.nz/

A government resource that provides information on how businesses must manage and assess privacy breaches involving personal information. Under the Privacy Act 2020, organisations are required to evaluate whether a breach is likely to cause serious harm and, if so, notify the Privacy Commissioner and affected individuals. The site includes the NotifyUs tool, which helps businesses assess the severity of a breach and submit a notification.

Phone: 0800 803 909

Email: enquiries@privacy.org.nz

Web links:

Privacy responsibilities

NotifyUs - report breach

A resource provided by an industry organisation representing general insurers in New Zealand. It offers information to help businesses understand cyber risks and how cyber insurance can support recovery from incidents. The site outlines steps for reducing exposure to online threats and explains features of cyber insurance policies, including coverage for first- and third-party losses.

Email: icnz@icnz.org.nz

Web link: www.icnz.org.nz/individuals/