Money, debt, and welfare benefits

Explore online self-help and educational resources below.

For information on free one-to-one assistance: see here

For information on finding a lawyer: see here

Online legal information (self-help/educational)

  • Community Law Manual Online

    The Community Law Manual Online is a free online resource of easy-to-read legal information and comprehensive answers to common legal questions. The manual aims to provide guidance for the next steps one might take when dealing with a legal problem.

    Email: see preferred location for contact information

    Web link: communitylaw.org.nz/

    Community Law logo
  • Citizens Advice Bureau Information

    The Citizens Advice Bureau (CAB) provides a free, online information hub designed to help people navigate everyday issues, particularly around understanding their rights and responsibilities across a range of areas. It features over 2,700 searchable questions and answers, developed from real-life inquiries received by CAB offices.

    Phone: 0800 367 222

    Email: see local CAB for email information

    Web link: www.cab.org.nz/

    Citizens Advice Bureau logo
  • Work and Income

    A government provided resource that provides information about financial support available to individuals in New Zealand, including benefits for those who are unemployed, on a low income, or facing unexpected costs. The site outlines eligibility criteria for various payments and includes tools to help users check what assistance they may qualify for. It provides information about rights and responsibilities, including obligations, relationships and income assistance, and how to avoid fraud.

    Web link: www.workandincome.govt.nz/

    Work and Income logo
  • New Zealand Insolvency and Trustee Service

    A government provided resource that provides information about personal insolvency options, including bankruptcy, Debt Repayment Orders, and No Asset Procedures. The site explains the processes, eligibility criteria, consequences, and legal obligations associated with each option. It also includes a tool called Help Me Choose, which guides individuals through a series of questions to help identify the most suitable insolvency pathway based on their circumstances. The site offers online application forms and information about the role of the Official Assignee.

    Phone: 0508 467 658

    Web link: www.insolvency.govt.nz

    NZ Insolvency and Trustee Service logo
  • Debtfix

    A non-profit organisation that offers free and confidential support for individuals dealing with personal debt. Debtfix provides information related to debt resolution and insolvency, including topics such as bankruptcy, employment rights during insolvency, and alternatives to formal insolvency procedures.

    Phone: 0800 3328 101

    Email: helpline@debtfix.co.nz

    Web link: www.debtfix.co.nz

  • YouthLaw: Welfare and benefits

    A youth-focused resource that explains the conditions attached to receiving welfare benefits. It outlines the responsibilities beneficiaries must meet to continue receiving support, including obligations related to job-seeking, parenting, education, and reporting changes in personal circumstances. The site also covers consequences for non-compliance.

    Phone: 0800 884 529

    Email: legal@youthlaw.co.nz

    Web link: youthlaw.co.nz/

    Youth Law logo