Regulatory matters

The Citizens Advice Bureau (CAB) provides a free, online information hub designed to help people navigate everyday issues, particularly around understanding their rights and responsibilities across a range of areas. It features over 2,700 searchable questions and answers, developed from real-life inquiries received by CAB offices. Its includes various sections tailored for small businesses.

Email: see local CAB for email information

Web link: www.cab.org.nz/

A government resource providing information for businesses about their responsibilities under the Health and Safety at Work Act. It outlines legal duties under the Health and Safety at Work Act, including guidance on risk management, worker engagement, and working with other businesses. The site also links to tools, programmes, and support services to help businesses understand and meet their obligations.

Phone: 0800 030 040

Email: Submit an inquiry here

Web link: www.worksafe.govt.nz/

A government resource providing information and tools to help small businesses in New Zealand understand and manage their legal obligations. It covers topics such as employment, health and safety, and business operations, and includes templates, checklists, and guidance on regulatory requirements.

Phone: 0800 424 946

Email: info@business.govt.nz

Web link: www.business.govt.nz/

A government resource providing information for businesses about trade measurement requirements in New Zealand. It outlines rules for selling goods by weight, volume, or count, and includes guidance on using approved measuring equipment, packaging standards, and legal obligations under the Weights and Measures Act. The site also covers consumer rights related to measurement accuracy and provides information on equipment verification and working with Accredited Persons.

Phone: 0508 627 774

Email: Contact here

Web link: www.tradingstandards.govt.nz

A government resource providing information for businesses about their responsibilities under New Zealand’s product safety laws. It outlines voluntary and mandatory safety standards, product recall procedures, and legal obligations for suppliers, manufacturers, and retailers. Businesses can find guidance on how to ensure products are safe, including specific requirements for regulated items such as toys, electrical goods, and children’s products. The site also includes links to relevant regulatory authorities and standards.

Phone: 0508 426 687

Email: cpinfo@mbie.govt.nz

Web link: www.productsafety.govt.nz/

A government resource providing information for businesses about their responsibilities under the Accident Compensation Corporation (ACC) scheme. It includes guidance on levies, cover types, invoicing, workplace injury support, and health and safety practices. Businesses can also access tools to manage employee recovery and update details through MyACC for Business.

Phone: 0800 222 776

Email: business@acc.co.nz

Web link: www.acc.co.nz/

A government resource that provides information and regulatory guidance for businesses involved in New Zealand’s primary industries, including agriculture, horticulture, fisheries, and forestry. MPI oversees New Zealand Food Safety, helping food producers, processors, and sellers meet legal requirements to ensure food is safe and suitable. The site includes tools, forms, and resources for compliance, biosecurity, sustainability, and sector productivity.

Phone: 0800 008 333

Email: info@mpi.govt.nz

Web link: www.mpi.govt.nz/

A government resource outlining the responsibilities of businesses under New Zealand’s Privacy Act. It explains how organisations must collect, store, use, and share personal information. The site includes guidance on appointing a privacy officer, managing privacy breaches, and understanding sector-specific codes of practice. It also provides templates, checklists, and tools (including a privacy statement generator) to help businesses meet their privacy obligations.

Phone: 0800 803 909

Email: enquiries@privacy.org.nz

Web link: www.privacy.org.nz/